Privacy Policy | Codwin Official Platform Philippines

This Privacy Policy explains how codwin handles the personal information of users accessing our platform in the Philippines. It describes our practices regarding the collection, use, and protection of your data.

This policy applies exclusively to the services provided on this website. It does not apply to any third-party websites or services you may visit after leaving our platform. We encourage you to review the privacy policies of any external sites you encounter.

We collect information through three primary methods:

• Directly from you: When you register an account, submit KYC documents, or contact support.
• Automatically: Through cookies and similar tracking technologies as you navigate our site.
• Partner Providers: Through essential service providers who help us verify identity or process payments.

Your data is processed for the following specific purposes:

• Account Management: Establishing and maintaining your user profile.
• Financial Processing: Facilitating secure deposits and withdrawals of PHP.
• Compliance: Verifying your age and identity to prevent underage gambling and identity theft.
• Security: Detecting and preventing fraud, money laundering, and the creation of duplicate accounts.
• Personalization: Tailoring the platform experience based on your preferences.
• Legal Obligations: Meeting the regulatory requirements applicable to gambling operators in the Philippines.
• Marketing: Sending promotional updates only if you have provided explicit consent.

We do not sell, rent, or trade your personal data to third parties. We only share data with:

• Service Providers: Trusted partners who handle payment processing, identity verification, and technical infrastructure.
• Legal Authorities: When required by applicable laws or upon receipt of a valid legal request from government agencies.

We implement robust security measures to safeguard your information:

• Encryption: Use of industry-standard encryption for data in transit between your device and our servers.
• Access Control: Strict internal protocols that limit data access to authorized personnel only.
• Payment Isolation: Payment data is handled through separate, secure systems to minimize risk.
• Monitoring: Continuous monitoring of our systems to detect and respond to potential security threats.

We use cookies to enhance your experience, remember your preferences, and ensure the security of your session. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.

Depending on the nature of your data, you have the following rights:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request the erasure of your personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection and Withdrawal: Object to specific data processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support page.

Note: Even after an account is closed, we are legally required to retain certain transaction and identity data to comply with anti-money laundering and gambling regulations.

We retain your personal information for as long as your account remains active. Once an account is terminated, we will keep the data only for the period necessary to fulfill the purposes outlined in this policy or as required by applicable law in the Philippines.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove any associated personal data.

Parents or guardians who believe a minor is using our platform are encouraged to report this immediately through our Support channels.

Some of our technical and payment providers operate outside the Philippines. In such cases, your data may be transferred to and processed in other jurisdictions. We ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of the page periodically to stay informed about how we handle your data.

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to our dedicated team through the official contact channels available on our Support page.